Frequently Asked Questions

Find answers to common questions about our mobile recharge services.

FAQ
General Questions

Basic information about our services

Payment & Billing

Questions about payments and transactions

Account & Security

Account management and security

Technical Support

Technical issues and troubleshooting

General Questions

QuickRecharge is a leading mobile recharge platform in UAE that allows you to instantly recharge your mobile phone credit for all major operators including Etisalat, Du, and Virgin Mobile.

We support all major mobile operators in UAE including Etisalat, Du, and Virgin Mobile. You can recharge any prepaid number from these operators through our platform.

Most recharges are processed instantly. However, in some cases, it might take up to 15 minutes depending on the operator and network conditions.

Payment & Billing

We accept all major credit/debit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and local payment methods like UAE Direct Debit.

Yes, all payments are processed through secure payment gateways with SSL encryption. We don't store your card details on our servers.

If a recharge fails, the amount will be refunded to your payment method within 3-5 business days. You can also contact our support team for immediate assistance.

Account & Security

You can create an account by clicking the "Register" button and filling out the registration form. You'll need to provide your email, phone number, and create a password.

Click on "Forgot Password" on the login page, enter your email address, and follow the instructions sent to your email to reset your password.

Yes, we use industry-standard security measures to protect your personal information. Our platform is compliant with data protection regulations.

Technical Support

Try clearing your browser cache and cookies, or try using a different browser. If the issue persists, contact our technical support team.

Try updating the app to the latest version. If issues persist, try uninstalling and reinstalling the app. You can also contact our support team for assistance.

You can reach our technical support team through email at [email protected] or call us at +971 4 123 4567. We also offer 24/7 live chat support.

Still Have Questions?

Can't find the answer you're looking for? Please contact our friendly support team.

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